Returns

We want your shopping experience at Froggie to be top notch! We hope you love each item you receive; if not, we're here to help. Check out our simple returns below. If you have any questions, please call us at (031) 450 0224, or email us at online@froggie.co.za.

We accept returns or exchanges within 14 days from the date you received your order.

To refund or exchange simply email us with your order number at online@froggie.co.za. 
We will send a courier to collect from you.

Refunds are issued back via EFT into your bank account.  Please supply your banking details and branch code on your email to us.

There will be no additional cost if you are exchanging a size in the same style if not you will be responsible for the return shipping costs.  A R100 handling fee will be deducted off of your refund or exchange to cover this. 

Should you live in the Durban area you have the option of doing an exchange or refunding your purchase at no extra cost at one of our Froggie Stores in Gateway Theatre Of Shopping, The Pavilion Shopping Centre, Musgrave Centre, Ballito Lifestyle Centre or Watercrest Mall.

IMPORTANT INFO:

Returns must be received in an unworn | saleable condition with original proof of purchase.

Refunds are processed as soon as we receive your return.
When your return is received and processed, we'll email you a refund notification.